Karen Gifford sent a message to William J. DeLaney, III Chief Executive Officer of Sysco Corporation Email Address that said:
Mr. DeLaney,
Im reaching out to you as a customer of the past thirty years. This past year we have experienced the worst service with Sysco sales people and have ended our season with a collections letter stating an incorrect amount (which doesnt even add up based on the reports sent by Jane Jenkins, Credit Manager). and we have never defaulted on paying on the account. We have asked for reconciliation of our account with empty promises. We are a responsible business that has always paid our balances with Sysco and it is very disappointing that we now have to go to court to prove our records of credits owed. And it is troubling that an organization like Sysco doesnt value its customers to work with them and maintain a relationship vs. going immediately to lawyers that are adding $6000 to the debt unnecessarily. To be told that $2000 a month isnt enough for a closed seasonal business is terrible. I feel like we have been let down by a business that we thought was a partner. Im writing this for 1) to maybe relieve the betrayel that I feel and 2) that maybe as the leader of this organization you would want to know how the Philly office is being handled and how it could be losing customers.
Sincerely,
Karen Gifford
