Eric Hickey sent a message to Marvin R. Ellison President of J. C. Penney Company Inc.- email address that said:
Mr. Ellison,
My wife and I purchased a new Frigidaire refrigerator from the JC Penney store in Lima Ohio on Dec 24th. The refrigerator was scheduled to deliver Jan 3rd, I took off work on the 2nd to move our ole refrigerator to the garage anticipating delivery on the 3rd. The delivery company called and scheduled delivery 30 minutes prior to arriving. This was all working as scheduled, my wife took early lunch to meet the delivery personnel. when she arrive the delivery guys were removing packaging from the refrigerator. As they removed the protection they found the unit had been damaged on both doors and one side. The delivery guy said they would not leave it in that condition so they reported it up the chain. I called the following day to get update on new unit. The person I spoke with (Anthony) had to check on it and call me back. When he called back he said the soonest delivery would be Jan 17. I explained to him that we had removed our old refrigerator for the delivery on the 3rd and it is in our garage with the food in it and we are not happy at all having to travel to and from the garage in frigid temperatures to prepare meals.
I have since spoken to Andrea, Ashley and Carlos over the past several days and all say there is nothing they can do to expedite the delivery. This is why I am reaching out to you, I would think that customer satisfaction would run deep within an organization like JC Penney. This issue is most likely poor quality control from the Frigidaire factory in letting a damaged unit leave its property, nonetheless, I would also think JC Penney would make this right since it is a product the store sells.
What can you do to expedite the delivery this week?
Thank you,
Eric Hickey
