Susan Scates sent a message to Marvin R. Ellison - President of J. C. Penney Company Inc.- email address that said:
I am writing on behalf of the residences of Greenville, Mississippi. We heard during our local news broadcast that our J. C. Penney store in the Greenville Mall would be closing. I understand the need for restructuring your company, but closing our store will leave the citizens of Greenville and the surrounding areas; including Arkansas without a place to shop. The elderly cant make the trips to other cities, because of their health or no way to travel. My mother is one who is unable to travel out of town, but can go to your store here in Greenville. Many of these citizens dont have computers and dont know how to use them to shop on line. Please reconsider keeping the Greenville, Mississippi location open. Thank you for listening to our concerns, and I look forward to hearing from you.