James sent a message to Scott Greenstein – president and chief content officer of Sirius XM Radio – Email Address that said:
Mr Greenstein,
I have been a loyal customer of your company for over 7 years now. And I found this past week that I am over paying for my services and there is nothing your company or customer service is willing to do about it, all they keep saying is because you are on the XM Platform. I have a Nissan that I drive over 40,000 miles a year in and listen to your radio stations constantly in. Last week I purchased a new vehicle for my wife and was driving with her and was listening to Octane and they had this new channel taking over and playing there music and telling me to turn to 314 to listen to Turbo. And I did this in my wifes new Dodge Durango. Now I get in my car and this channel is no where to be found. I call customer service to say I am missing channels with my ALL ACCESS PLAN and they said you cant get this channel unless you listen online. WHAT? I am paying for an ALL ACCESS PLAN how can my wife truck get a channel and I can not? They tell me it is because her truck has a sirius radio in it and yours has an XM radio and they get more channels on the Sirius radios. So I ask where is my credit for this? How am I paying full price for an ALL ACCESS plan and not getting all of the channels? there should be a Almost all access plan for less money. I want a plan that either has every channel "ALL ACCESS" or a plan that has almost every channel with Howard Stern for less money than this so called "ALL ACCESS" Plan. This absurd that you charge the same amount of money for less channels. If this was cable or satellite TV you don't pay for all channels unless you get all the channels. I don't pay for HBO and not get it.
I expect an appropriate response to this email or you will be losing a loyal customer.
