Brandon sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
Mr. Hayes, I am writing about my flight experience on JetBlue's flight 1190 departing Orlando 10/6 at 7:58 PM to arrive at JFK 10:30 PM. A passenger was permitted to board with 2 dogs, one allegedly a service dog. When this alleged service dog, an obvious pit bull mix, became aggressive mid flight and even attempted to bite a flight attendant, I became suspicious. I was further disturbed by the fact that they relocated this individual and there dog to the row in front of mine. When the dog became aggressive again I told the passenger to get control of there dog, he stood up, got in front of me and became confrontational. He then says " my dog did exactly what I trained him to do." I ignored the individual to avoid escalating an already volatile situation. While this happened this dog was inches from my girlfriend and not being properly controlled. During the remainder of the flight this passenger got up several times leaving an aggressive dog unattended on the seat in front of me. Mind you, never was this dog muzzled. As an experienced dog breeder, handler, and owner, I tell you this was no service dog. At the end of the flight the passenger and the dog were escorted off and upon my leaving the plane I was met by a concerned JetBlue representative. After my Orlando vacation being cut short by a Hurricane Matthew and having to endure this atrocious and dangerous flight, I didn't really want to stop to discuss the matter at length. When I asked if the dog's service papers were validated upon boarding he said no. Now I am ready to discuss this matter further and am seeking a phone call ASAP. I want to know whether or not this dog should have been on this flight which will determine my next steps. I didn't pay for my grifriend to be frightened and for me to be furious for an entire flight. Just to add, I am a Store Manager for Lowes Home Imorovement, and I can only imagine what I would be dealing with if this took place in my Store.
