paul sent a message to Gregory L. Henslee – Chief Executive Officer and President of O’Reilly Automotive Inc. – Email Address that said:
Mr. Henslee,
I recently purchased a classic car a 1966 Ford Mustang of my dreams. The car was advertised with a new battery replaced in the Spring. I have had the car now a few weeks and driven in regularly. I on Thurs 10/21/2016 I tried starting the car and the battery was completely dead. I tried jumping starting the car, to no avail. I have contacted the store in the below info. from the seller and was told they can not give me a copy of the receipt but their records show the battery was replaced in Aug. 2015, I spoke with Jim the Manager. I am hoping you can make this right and allow me to bring the battery to my local store at (146 South Street - San Luis Obispo, CA) and do an exchange for a new battery based on the circumstance. I have been a loyal customer and now more than ever will need many parts and would like to trust and use OReilly for my cars parts.
Thank You,
Paul
The battery is a Super Start Extreme
(enclosed message from seller)
Hank
That battery was dead this spring, and was replaced free of charge by the auto parts store - they tested it and said the battery must have had a manufacturing defect and was bad. The replacement that they put in this spring was identical to the one I bought last year. I called them a few minutes ago, and they said that if I owned the car they would test the battery and the car's electrical system for free to see if the replacement battery was bad or if something in the electrical system had failed. He did say it was very unusual for a battery to fail within a few months. When I told him I had sold the car to a new owner in California, he said his franchise only honored the warranty for the original purchaser, and that it was not transferrable. He said they have many locations in California, however, and recommended you check with them regarding their policy.
I bought the battery from O'Reilly Auto Parts Store #4524 ,.
