David Mills sent a message to Andrew House President and Group CEO, Sony Computer Entertainment, Inc. - email address that said:
I am what you would call a casual gamer. This us mostly due to having a schedule that has me working longer hours and leaves ilttle time for gaming, so what time I do get to game I like to enjoy.
After a recent move and setting up my home again, I was dismayed to find that my Playstation 3 is malfunctioning and not turning on.
I am in a bind. I do not have the income to pay for the fix. I am in debt, and paying off medical bills from recent medical issues, and debt that I incurred while unemployed.
I am writing you today to ask for your help in getting my playstation fixed. I have been a long time Sony customer going all they way to the Sony Cube alarm clock. Ive had many Sony products throughout the years, and it is a brand that works, is quality and one I enjoy.
I am not asking for anything more than to get my playstation fixed for as low a price as possible.
Thank you for your time,
David William Mills Jr.