Tim sent a message to W. Craig Jelinek President and Chief Executive Officer of Costco Wholesale Corporation email address that said:
Mr. Jelinek, hi.
This is in no way a complaint. I just wanted to share this with you, so you too can enjoy the hilarity of it:
This exchange, with member service, comes right out of Abbott and Costello, Whos on First?
Me:
It is time to replace my 8 year old Rexton hearing aids, purchased at Costco, Vancouver BC.
Do you have an anticipated date for the Kirkland KS8 to be available in Canada?
Thank you.
Tim.
Costco:
Dear Tim;
Thank you for contacting Costco.
Please be advised that any replacement or refund will be granted by the warehouse managers discretion.
If you have any further inquiries, please visit your local warehouse or call our member service agents at 1-800-463-3783, Monday to Friday, between 9 a.m. and 6 p.m. EST. They will be happy to assist you.
Me:
Thank you for your reply but you didnt answer my question.
Tim
Costco:
Dear Tim;
Please reply with an item number and which warehouse location you saw the hearing aid device. We will then be able to further assist with your request.
If you have any further inquiries, please reply to this e-mail or call our member service agents at 1-800-463-3783, Monday to Friday, between 9 a.m. and 6 p.m. EST. They will be happy to assist you.
Me:
Good grief, this is ridiculous.
Please…
I repeat my original question, how can anyone not understand what I am asking?
"It is time to replace my 8 year old Rexton hearing aids, purchased at Costco, Vancouver BC.
Do you have an anticipated date for the Kirkland KS 8 to be available in Canada?"
Thank you.
Tim.
Costco:
Dear Tim;
We have forwarded your inquiry to the appropriate buying team for review. We will advise when we have further information.
If you have any further inquiries, please reply to this e-mail or call our member service agents at 1-800-463-3783, Monday to Friday, between 9 a.m. and 6 p.m. EST. They will be happy to assist you.
