Mark S Fishkind sent a message to Hubert Joly President and CEO, Best Buy email address that said:
Mr. Joly,
I would like to share with you an incident that took place at Best Buy Store #2504 at around the 6:45 pm today, Feb. 1, 2018. I had purchased an Airbase Pro Premium Suction Mount for my wife to use in her car so her cell phone could become a navigation system or so she could talk hands-free if she did not wish to use OnStar.
When I went to Customer Service to obtain a store credit so I could purchase a unit that would plug into the power outlet, the young lady behind the counter told me that I had missed the return window by two weeks but that since it was a store credit she thought it might be waived. She got on her mic and spoke to the store manager who denied my request.
At this point, I asked to speak to the manager and Steven Sonday, General Manager, appeared. He is a very rigid person. I explained the situation and he said there was nothing he could do. Which of course we both know is not the case. In my disgust, I tossed the box down on the counter at which point Mr. Sonday told me the conversation was over and that if I did not leave he was going to call the police. I asked him why he would call the police, I had not raised my voice, I had not made any threatening gestures, all I wanted was a store credit so I could purchase a product my wife could use and that would work. When I said I was going to move because I had done nothing wrong, he spoke to someone on his mic and told them to call the police.
At this point, I felt threatened by Mr. Sonday and his aggressive actions. I will tell you this, I have been a customer of Best Buy for many years but due to this gentlemens actions I will no longer be buying products from you, especially when you sell me a useless product and then, because I am two-weeks past the return date, tell me so sad, too bad.
I dont think I need to continue to do business with such a company and I am sure, if the roles were reversed, you would feel the same way. I hope you better train your people. Mr. Sonday mentioned that there was a videotape of our conversation. I welcome you to watch it and come to your own conclusions. So, for the whopping price of $29.99, of which you were going to get back plus more because I had other items I needed to purchase but went to Office Depot instead, your GM lost my business and my families business. I dont know what recourse I have because of Mr. Sondays actions but you being the President and CEO should be aware of how customers are treated.
Sincerely,
Mark S. Fishkind
(should you wish to contact me my information should be on file with my cc information)
