Sheryl B. Maness sent a message to Kelly S. King - Chairman and Chief Executive Officer of BBT Corporation - Email Address that said:
Mr. King,
Several weeks back I decided to enroll my personal account to on-line banking. I am very old school but wanted to receive text messages every day about my account balance. I am a wealth client but decided to call on line assistance. I spoke with Gi Gi Castilleroscott. Embarrassed to say we were on the phone for about an hour. She was so patient and kind. I had an old I Pad,
I have since updated, but it was mostly this old dog learning new technology...
She was so precious and never lost patience. Gi Gi is an outstanding
employee.
Sincerely,
Sheryl
