Edward sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
Mr. Lampert,
I have been a devout Sears customer for many years. Today I had the most bizarre experience I have ever encountered regarding an appointment for an appliance repair in connection with my home warranty. In short, the repairman that Sears promised would be at my home today did not show, call or otherwise have any contact with me. When I tried to correct the situation through the Sears 800 number I was given, the representative I spoke to gave me the contractor's telephone number and told me to call him directly. When I did, the person was insulted and told me in no polite terms he was on vacation and I was bothering him which prompted me to call Sears back on the same 800 number, that incidentally was in the Phillipines, and was told essentially there was nothing that could be done. I would appreciate some help in this matter. I can be contacted by telephone. Thank you for immediate attention as we cannot cook as it is our cooktop that is in need of repair.
