Dawn sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
Yesterday, I saw online the Kenmore 12822 22 cu. ft. chest freezer for $599.99 and went to place an order for four (4) of these freezers this morning and the price is $699.99 today.
These freezers are for our rescue mission, we feed the hungry in Canton, OH six days a week and our freezers are shot. I can afford four with what I can spend, but I am really hoping I can get these at $599.99 or I can only get three.
I cannot find a phone number to customer service on the Sears.com website and when the chat box came up, I asked there for the phone number with no response.
Your assistance, while this seems so minimal would mean a lot to us.
Thank you for your consideration and Merry Christmas.