carol sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
Mr. Lundgren:
I am contacting you as my last resort. I have been a Macy's card holder for over sixteen years. In August 2016 I mailed in a check for $200 it cleared my bank on August 8th but was never credited to my Macy's account. I have called numerous times customer service about this only to be passed around, hung up on, promised to be called back and never was, spoke to several supervisors with no help or resolution. It was an electronic check so I do not have a copy of it but I have faxed customer service a sheet from the bank showing the withdrawal and a letter from thru bank manager stating the check made to Macy's for $200 and cleared. I am collecting interest on this amount and there seems to be no resolution in sight. At this point I will be filing a complaint with the better business bureau. I cant tell you how upset I am and the amount of time I have spent trying to get my account credited for the $200 your company cashed and has possession of. . Any help in this matter would be greatly appreciated.
Carol
