Rufus Gartrell sent a message to Craig Menear - Chairman, CEO and President of The Home Depot email address that said:
My name is Rufus Gartrell. I am 68 years old, retired, living on a fixed income and a longtime Homedepot shopper and credit card holder.
I contacted Homedepot in July 2017 regarding a problem I was having with my patio roof and a salesman/estimator came and gave me a quote and put the deposit on my Homedepot card.
The salesman said the job could not be done until sometimes in August and someone would contact me.
I asked him specifically if I could cancel and he said yes, at anytime and my deposit of $489.80 would then be returned to my card.
As of August 9 2017, I had not heard from Homedepot, so I attempted to contact Chad McQuinn, Installation Service Manager...(760) 524-8882 but the call went to voicemail, so I left a message with my name and job number (#10180109). stating that I had not heard from Homedepot and that I needed to cancel because Id gotten another roofer to do the job.
I received a voicemail message from a Scott (I dont know his title but his phone number is (909) 242-8277), saying that it was protocal for he and I to speak before completing the cancellation.
I called him today, August 15, 2017, and I was gruffly told that sure you can cancel, but you will not only lose your deposit, but Homedepot will come after me for 1/4 of the total estimate for the job.
Ironically, on August 14, 2017, Id just spent over $3700.00 at Homedepot ordering materials for my newly hired roofer.
Again, I am retired, on a fixed income and cannot possibly afford to lose my deposit, much less pay 1/4 of the estimate.
Sir, I appeal to your sense of whats right and whats wrong.
This Scott person said its company policy and there was nothing he could do.
Theres always something one can do in these situations to make right.
7330 Catalpa Ave., California City, Calif. 93595
Cell: (206) 941-3176
Home: (760) 338-3662