Stephen Andrew Wadsworth sent a message to Satya Nadella CEO, Microsoft email address that said:
Mr. Nadella, I implore you to take a few minutes out of your busy schedule to read this email. I am a loyal customer of approximately 5 years, whose family has spent thousands of dollars on not only Windows computers including Windows 95, Windows 98, Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10. but Xbox products such as the original Xbox, Xbox 360 and the Xbox One.
On August 2nd, I asked my boyfriend if it was okay to send all of the photos saved on my iPad to him, and he agreed. The next day, my account was temporarily suspended. I am required to contact Microsoft Online Safety Team to unsuspend it, but twice now they have said that it has been permanently banned, and have implied that it has been deleted. This is simply not true, as multiple other sources, such as Xbox Support and two different support groups on the phone have said that it is temporarily suspended, one on Xbox Support saying that it was suspended to make sure it was safe. Its obvious that it was suspended due to a false security scare, yet the team that is to unsuspend me have taken that as a serious violation. This reflects poorly on the quality of the customer service of your company, Mr. Nadella. All of my personal friends and the friends I have around the world have an Xbox One, and I am unable to optimally play with them. Again, I implore you to read this, as I would be incredibly grateful if you could assist me in any way.