Bob sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
I hope this makes it to your desk. I'm a loyal HILTON Honors client and wanted to let you know about the excellent work of one of your employees. Over a year ago I booked a room at the Hilton MIAMI Airport. A young lady named Elsa greeted my colleague and me with such kindness and respect that we have never looked anywhere else when booking trips to Miami. To us it's more about trust and respect than price and Elsa checks those boxes for us. I would be most grateful if you could pass along our appreciation to Elsa and her bosses.