Susan sent a message to David W. Nelms – Chief Executive Officer of Discover Financial Services, Inc. – Email Address that said:
Mr Nelms,
I hope you take the time to read this. Am asking for a interest rate reduction. On my credit card; the24% interest rate is killing me. I have been a cardholder for many years; used and abused my credit. I make timely payments and feel I am getting further behind. I don' t want to drag this email on: but I am sincerely hoping this plead for help will be answered. I don't have my credit card number as my wife has cut it up; I do know the last four numbers are 5365.
