Gary sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Mr Post, I am writing this to let you know about our situation with Century Link as of May 3,2016. We moved from one house to another which was a new house we had built and tried to turn off service at the old and start service at the new address. Sounds simple I know, however this has turned into a nightmare for us in regards to getting your employees to do what was needed. We have had issues from the very start of our ordeal beginning with the technician that came out here to do the one-time jack installation, to having to call 3 weeks later to find out when the crew was going to do the underground line and yet we found out it was never ordered so we had to fight with them to get the crew on out here, after all we had already waited 3 weeks. Next the phone support people that we have been talking to must not know anything other than to do only one thing, some dont even speak English as to where you can understand them and them understanding me. We couldnt seem to get them to understand that we wanted our phone service turned off and that we only wanted internet in our new home. No one could handle that, seriously. Now we received our bill and it still has phone service on it and I called to have them re-bill us for the right amount and they claim that they have done it however we still show the same amount as before plus we still show that we have phone service on our bill. This is ridiculous and I am fed up with it. Im tired of playing phone tag with people that dont know their head from a hole in the ground. If there was another service provider in this area I would GLADLY go with them but sadly your company is the only one around. As you may can tell I am very upset about this headache and I want this to end. We have been dealing with this since May 3, 2016 and that is too long for this to have been gone on. I would like for you to check into this for me and let me know when this will be resolved. In the meantime we have a past due bill that will not be paid until this is resolved.
Thank you,
Gary and Cindy
