Sam sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Mr. Post. We were CenturyLink customers in multiple homes for around 7 years. Most recently, we were customers in our house in Cape Coral, FL. We decided this Spring to move back near family in the Kansas City, MO area, where you don't provide service. As such, we cancelled our account and returned our equipment as instructed to the office on Del Prado in Cape Coral. A few months passed, and we received a call asking for our equipment. We advised we'd taken it to the office months earlier, provided the representative the approximate date we dropped it off and the office location. She advised us not to worry about it, and that she'd contact the appropriate people to locate it. She specifically said not to pay the outstanding amount (equipment fee) since we'd returned it. This was our last contact with your company. Much to my surprise and frustration, we received a letter from a collections agency for the outstanding amount.
I am asking you to contact the appropriate people, those in your company, to locate the equipment, and not place your long-time customer who never missed a payment to settle the balance due to your error.