joseph rice sent a message to Glen F. Post, III Chief Executive Officer of CenturyLink, Inc. Email Address that said:
Mr. Post,
I am writing about terrible customer service I recently received from Century Link. It started when I called to question slow internet at my house. I was then told that I did not have a fiber connection as promised when I signed up at Century Link. I was happy to find out that I am eligible for better service at a lower rate. Why did I have to call for this should Century Link not have lowered my rate an improved the service on their own? How long was I eligible for this service? It got worse when I sat around on Friday until noon waiting for the service call and no one showed up. I then contacted Century Link and was told there was no order for me, I provided the order number and was then transferred and dropped (no one called back). I called again was transferred again and eventually got to someone who found out that my order number was input but put on hold. I was then informed that I was in error because I did not receive an email from Century Link (how would I know I was supposed to receive this email to confirm?). When I asked when a service person could be here I was told next (1 Week) Thursday as Century Link could not support same day work (not good if I need Century Link for business). I asked to be transferred to a manager and had to wait 15 minutes until I could talk to one. When I asked for a phone number in case we got disconnected I was told they have no phones (they apparently dont call back), I then asked for his supervisors name and number and told he did not have one. Unless you are not Shawn AB33706 I assume that was not true. I then asked why Century Link could not make the service call they promised that day since I had already missed work to meet them an I was told that I needed to be quiet and be happy that Shawn could get someone there on Monday (requiring me to miss work again). Apparently, my time has no value. Shawn AB33706 eventually did make a Monday appointment for me and gave me a month free. However, the fact that: Century Link did not automatically give me the best rate and service, accused me of being wrong for not understanding Century Link policies, did not have call back numbers, did not provide me with a supervisor when requested, did not call me back and where often rude./condesending to me was very disturbing. Also, the fact that this process took 3 hours to even partially rectify is terrible business that I was terribly disappointed in.
