Tracy sent a message to Ralph Lauren CEO, Ralph Lauren Corporation – email address that said:
Mr Ralph Lauren I have tried effortlessly to get satisfaction. I bought a pair of your sunglasses the screw broke I just want my glasses fix. Your warranty company luxottica refuses to help or prove their claim without seeing the glasses that the screw was not faulty. Please reach out to them and help me out. Hopefully you are aware the company has many complaints logged against them on the Internet.