Maurice sent a message to William H. Rogers, Jr. – Chairman, President and Chief Executive Officer of SunTrust Banks – Email Address that said:
I am a 36 year customer with Suntrust (CCB). Recently my ATM stopped working due to some unknown password change and your staff has yet to resolve the problem. They have sent a new card and password to no avail. I will be forced to cancel my account if this is not resolved.