Mary sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. – email address that said:
Mr. Rogers, I am emailing you because I filed a complaint a few weeks ago regarding treatment in one of your branches. Evidently it fell on deaf ears because I was never contacted or offered an apology for what I consider very rude behavior. I have a background in customer service actually working at the very branch I went into under a different bank name. All I wanted was a copy of a deposit slip that I needed to forward to my son who is in the process of securing a Mortgage Loan and needed proof that it went into his account. The teller acted like I wanted to do something illegal or something and just gave me a "dirty" look. The teller next to her said well she'll give you a receipt. I said I know but they want a copy of the deposit ticket. (I am on his account so no privacy issue there). She then stated it would be $5.00! I said $5.00 for you to go over to a copy machine and make a copy!! I was totally taken aback and said as much money as I have in your bank and you want me to pay $5 for a copy! Told them they could keep the copy but would be losing my business!! Actually how much money I have in the bank is irrelevant. This is just bad customer service! Counting my time with the previous bank, I have been banking at that location for about 25 years. In today's time that is loyalty. My hope is not to get anyone in trouble but to shine a light on customer service which I think is very lacking in your institution. Customers can make or break you.
