David F. Surber sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Mr. Rutledge, congratulations on your post as CEO and President of Spectrum.
I am unable to resolve a download speed in my home which has suddenly dropped by more than 50% owing to incorrect signals sent to my modem. By careful log keeping I have spoken to four of your technicians for a total of four hours.
Please put me in touch with someone on your executive relations staff, as I want very much to remain a customer of your previously excellent service. All the best, David