Jacqueline sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Mr. Rutledge, I am a TWC customer and am looking for some assistance regarding a refund I am due of $449.28. I was told on Saturday, 8/6/2016 that the process timing was 3-5 days and nothing could be done to assist me on Saturday as the Finance Dept. was closed. After several calls, I was informed on Tuesday, 8/9/2016, that the refund was processed and it would be an additional 3-5 days from Tuesday to receive the refund. My concern is the unprofessionalism of three of the supervisors I spoke with and the lack of urgency on TWC's part to resolve my issue that resulting from an error on their part. I am looking to receive my refund tomorrow, 8/11/2016 as it was not posted to my account today and would appreciate a written apology from TWC in reference to the error. I spoke with several representatives, supervisors and members of your escalation team. Some willing to help and others not so willing to help and not very professional. I was hung up on by Seon , spoken to rudely by Taisha and Karina (today at 8:00 am). I work in customer service and our company does not tolerate such behavior regardless of the demeanor of the caller. Any assistance you can provide will be greatly appreciated. Thanks.
Jacqueline
