Nancy sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Mr. Rutledge,
I am thoroughly disgusted and dissatisfied with the quality of both the service and the employees of this company. I have talked to 5 of your employees in less than 24 hours and not one of them has lived up to your commercial of "employees working hard to earn your business". Please feel free to call me or email me if you are interested in retaining me as a customer.
Nancy
