Colleen sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Mr. Rutledge,
I am writing to complain about your terrible customer service. I spoke with customer service supervisor EVAN OS1 on the phone today re: my first bill for internet service that I never received. I found out that the bill was sent to the local bowling alley in town whose owners have my same last name.
Mr.Evan refused to give me any information re: my bill because I could not verify a security code (that would have been on my first bill which I did not receive). He told me to file a complaint with the United States Postal Service for delivering the mail to the wrong place.
When I ordered your service to my summer home in Wisconsin, I specifically stated to send the bill to my Chicago home. Unfortunately it was sent to the summer home and delivered to the wrong recipient who left a voice mail on my phone that he received my bill.
I called today and yesterday requesting that the bill be emailed to me, however I was told that could not occur. I also asked if they could print up my bill and throw it in an envelope and toss it in the mail so that I can pay my bill. Evan told me that he would not do that.
I asked Mr. Evan if he could not charge me a late fee because I need to wait till the next billing cycle to receive a bill and then obtain my account number. He refused to waive the late fee.
This is the most ridiculous and poor customer service that I have ever received. How difficult is it to get me my bill so that I can pay it?
How am I expected to provide an account number or a security code for a bill that I have never received. I will be very unhappy if I have to pay a late fee to take care of this issue.
Please help me with this matter.
Respectfully,
Colleen
