Thomas Rutledge sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Mr. Rutledge;
This is the second attempt to contact you. I sent a letter a few month age and was contacted by one of your representatives to no avail. My concern is for myself and others. I have been a customer of Time Warner now Spectrum for over twenty years. I paid my bill on time each month and currently set up on direct withdrawal or check free each month. My account: #01070-054834002-5001 // Address //2458 Ferguson Rd Mansfield, Oh 44906-1107
Name John Bercaw
My bill has jumped up from $148.96 to $171.59 I have contacted your representatives about my bill they could reduce it to $163 and some change. I find this disturbing. Your company gives packages for New Customer but there is no loyalty to existing customers. Also, there are no discounts for Veterans or Senior Citizens. It seems a shame to loose a long term customer for a approximately twenty-two dollars a month less than ten percent. You can contact me phone 419.295.0016 or email// jbercaw@neo.rr.com There are many customers thinking of switching from Spectrum to other sources. I doubt if you will respond to a loyal customer for over twenty yeas.
Sincerely,
John Bercaw
This is the second attempt to contact you. I sent a letter a few months ago and was contacted by one of your reprehensive to no avail. My concern is for myself and others. I have been a customer of Time Warner now Spectrum for over twenty years. I paid my bill on time each month and currently set up on direct withdrawal or check free each month. My account #01070-054834002-5001 // Address 2458 Ferguson Rd Mansfield, Oh 44906-1107
Name John Bercaw
My bill has jumped up from $148.96 to $171.59 I have contacted your representatives about this bill they could reduce it to $163 and some change. I find this disturbing. Your company give packages for New Customer but there is no loyalty to existing customers. Also no discount to Veterans or Seniors. It seems a shame to loose a long term customer for a approximately twenty-two dollars a month less than ten percent. You can contact me phone 419.295.0016 or email at jbercaw@neo.rr.com There are many customers thinking of switching from Spectrum to other sources. I doubt if you will respond to a loyal customer for over twenty yeas.
Sincerely,
John Bercaw
