Catherine sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Spectrum has just entered my market (Lakeland, Florida) rebranding /replacing Bright House. I am not a sophisticated business type, but I am displeased with the fact that I paid $21.30 less in August 2016 than I do today for the same service. I have contacted Spectrum's customer service and to no avail. Basically, I am being told that the new customers are getting the promotional "deals," and older customers (like me) will have to wait. Well that doesn't sit well with me. I have been a loyal, long time customer, who pays her bill on time every month; and regardless of your pricing models, I am getting "hosed!" There was a time when loyalty was rewarded. I'm not asking for special treatment, I just want to pay what I was paying before Spectrum got involved. I don't want to hear how I was being favored with a promotion that has now expired and I have the best pricing available right now for my "level of customer." Bottom line is, I am paying $21.30 more today than in August 2016! That is a 13.3% increase in 3 months. It may serve your shareholders well, but it has me, and probably many more responsible, regular customers reconsidering this cable company and its priorities.
I am a capitalist and would like to wish your company well, but not if this is the way you treat your customer base. Please consider looking out for the customers that made this a viable company to begin with.