Philip sent a message to Arne M. Sorenson – President and Chief Executive Officer of Marriott International, Inc. – Email Address that said:
Mr Sorenson,
I am sorry to be writing to you in these terms but I am incredibly frustrated by the response I am receiving to a complaint. A CEO of a large international firm I found it powerful to hear them from my clients and you may like to look at mine. This is my last note to your Front of House Manger in New Delhi Aerocity.
" Dear Mr Sudan,
You response is both insincere and totally inadequate and I will be cancelling my membership of the Marriot group and my current booking with JW Marriot in Shanghai and Kuala Lumpar."
Yours Sincerely
Philip
