Allen sent a message to David P. Steiner – President and Chief Executive Officer of Waste Management, Inc. – Email Address that said:
Mr. Steiner,
I am contacting you in order to resolve a serious service issue I am experiencing here in Savannah, Georgia.
I simply cannot get your residential service personnel to pick my trash up on a regular basis. I have recently had three missed pickups and numerous guarantees to send someone out to correct --- only to NEVER have anyone to show up.
I have paid for (in advance) "back door" service and when finally catching up with a driver, he states that the alternate route or substitute drivers rarely complete the back door service. I call customer service and they guarantee that a special pickup will be made, but this has yet to occur even one time, in spite of all those promises. Surely, you would find this completely unacceptable.
To compound matters, the trash has to be stacked up on top of the receptacle and the raccoons tear the bags up, spreading the garbage all over the yard every night without fail. It is a disgusting task each morning picking up and rebagging the garbage, not to mention the potential health hazzard.
The latest broken promise netted me a "ticket number" if that will help you look into this matter. I am in desperate need of help and would appreciate any assistance you could provide.
Sincerely,
Allen
