Ronda sent a message to Douglas W. Stotlar – Chief Executive Officer and President of Con-Way Inc. – Email Address that said:
I have been in management a good part of 30yrs I know things don't get fixed if individuals like you don't know what is really going on. We receive two shipments via Conway every week to our Austin location from Dallas Formica. You are running about a 75% rate of the loads being late or damaged or both. The shipments are supposed to be delivered on Tuesday and Thursday and in most cases the shipments gets delivered on Wednesday and Friday. They are usually a day late. There is very little sense of urgency at your Austin location to get us our material even though we are a regular customer. There has been times our pallets have been tied to the side of the trailer even though they are supposed to remain flat. I am waiting right now on a shipment that was supposed to be at the Austin location 10/12 pro deliver eta 10/11 still showing in transit! I am the Corporate Operations Manager. I would really appreciate any help you could give my in this matter. I am not sure if its the Austin location or the Dallas location that is the major issue. There is a lot of times we have called and have been told its still sitting on the dock in Dallas at Conway. The obvious issue is that there is a issue.