Robert sent a message to Joseph R. Swedish – President and Chief Executive Officer of Anthem, Inc. Email Address that said:
Mr. Swedish, I am one of your Brokers and I feel compelled to inform you what happens in your back offices when trying to issue and service Individual policies in the New York.
Frankly while your employees are very nice, trying to get information from your systems if very difficult for them costing both me and your valuable employees to waste a significant amount of time.
I have had several clients negatively impacted this way and all are pretty healthy people. One left your company after 1 month, another stayed, but your company did not pull premiums, finally did but then did not pay me.
I believe a conversation with me will help you understand a very big problem your company has and this will lead to you having better efficiencies and profitability.
Thank you for taking the time to read and hopefully react to my email.
Robert