Christine sent a message to Joseph R. Swedish – President and Chief Executive Officer of Anthem, Inc. Email Address that said:
Mr. Swedish,
I realize that you’re a very busy person but I feel the need to share the following email sequence that recently took place between me and an Anthem customer service advocate:
To Whom It May Concern: I called the phone number on the back of my Anthem ID card this afternoon and was connected with the best customer service representative. I regret that I did not get her name but I want you to know that she was personable and incredibly knowledgeable. She has able to answer all my questions in a timely and efficient manner. I greatly appreciate positive experiences in customer service and feel that this employee should be recognized for providing such a positive experience. Thank You, Christine
I received the following response:
Dear Ms. Kyser:
Thank you for your e-mail inquiry dated May 16, 2016.
I sincerely apologize, however, our records indicate you are writing from another member's account. You are welcome to contact us, but please do so from your own account. You can register an account by using the identification number on your card, and your own name and date of birth.
It is our pleasure to assist you through the Message Center. No reply is necessary unless you require further assistance. If you do have any additional questions, please write back to us at your convenience.
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Sincerely,
DeShawn
Customer Service Advocate
While I should have logged into my own account, my husband and I are on the same policy and my computer was previously logged into account, I fail to see how that matters in this situation.
Sincerely,
Christine
