Frank sent a message to Christopher J. Swift – Chairman and Chief Executive Officer of The Hartford – Email Address that said:
Mr. Swift-I refinanced my house in June 2015. I was sent a letter from your company to renew my homeowners policy. However when I refinanced my house I changed my policy to Liberty Mutual because of lower rates. My homeowners policy with Hartford was paid in full for May 2015 to May 2016 to Pennymac Mortgage. My Policy for Liberty Mutual was paid in full June 2015 to June 2016 to International Mortgage. I tried contacting your management at Hartford and told them I have a cover letter of Liberty Mutual contract to show I was paying double on the same home. I didn't know of mistake until I received a renewal letter from your company last week. I'm retired and hope I can get prorated for the coverage I didn't need, 10 months if possible. I'm retired now and hope you would be able to help me in this situation.