Dawn sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Mr. White I am not very happy. Back in early 2011 I contacted the office of the president for direct tv because my account had been screwed up for 6 months straight. I was being charged for items I didn't order and several other things. Someone at that time contacted me and told me he was putting a president's credit on my account along with the option to cancel my service at any time regardless of contract and there would be no penalties. Now I am being my credit is no longer on there and the notes no longer exist about my cancellation option. This is crazy, although I am not surprised with the issues I went through. I stopped paying by auto draft because of how many times they screwed it up and I had to spend countless hours each month on the phone getting it fixed and every time I heard the same story, we don't know why it happened and I assure you it won't happen again, but it would. I am paying a lot of money for your service and quite frankly I'm fed up and ready to live without TV because of all the negative experiences I have had with direct tv. i would appreciate someone contacting me either by email or phone to discuss my account.
