Sarah sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Mr. White -
I'm contacting you because I can't seem to get any answers from any of your employees. I had Direct TV installed at my house on 12-20-15. March 23, 2016 I canceled my service. The reason I canceled my service, it doesn't work properly where I live. The customer service rep wanted to charge me $50 to have someone come out and "look" at my system. The same customer service rep informed me that I had signed a 2 year contract. I informed this rep that I didn't sign anything as I bundled this with our ATT service. I have received my final bill and it has a $380 early termination fee. I have been fighting this because I didn't sign a contract, and no one can provide me proof that I did. I did however receive an email that states that I can cancel for any reason and would be charged a $15 deactivation fee.
Now, your billing department charged my CC and over drew my account. Your customer service team will not reverse the charge, have placed me on hold for 15 mins at a time to "look into the account".
I would appreciate if you or your Senior team look into this. This isn't a very professional or ethnical business practices.
Thank you for taking time to read my complaint.
Sarah
