Maria sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
I am having an experience with Pottery Barn that is like none other. On April 1, 2016 I placed an order and paid for the item. It is now May 19 and I have not received it. I have had numerous phone calls with customer service, warehouses, and delivery services over the past several weeks now. It appears the item has been lost, reordered, cancelled, ready to be delivered, resent back, reordered, etc. We are on the THIRD reorder. Every person I have spoken with has been kind. I have spent hours trying to locate and receive my order. In fact I was called Tuesday of this week to set up delivery for tomorrow. After not receiving a phone call today to tell me the two hour time block, I called the delivery service and found out that it has been sent back! Right now I am being told I will receive a phone call sometime the week of JUNE 16 to let me know when a possible delivery could take place.
I think you should know what is going on out in the field. It isn't pleasant.