Donald Laverty sent a message to Mary Barra that said:
My daughter purchased a 2012 Equinox because she believed it to be a reliable vehicle. On November 28th she left for work at 6AM. Since she lives upstate New York there are no lights on the back roads until she arrives on the main road. As she was driving the vehicle's lights, brakes and all power ceased to work.She was petrified with fear as the vehicle coasted off the road into a ditch. Fortunately she was only scared and had numerous bruises. However if the vehicle veered to the right she would have fallen into the river and would have surely died. She then had to walk 2 miles in the dark to get home. I have the police report if you need it. She is too afraid to drive the vehicle any more and still owes $7000 in payments. I am asking you to help us by taking the vehicle back and voiding the remaining money owed you. Looking forward to hearing from you.