steve penninger sent a message to Mary Barra that said:
Mary: I have been been a loyal customer of Cadillac for many years and recently ordered a 2021 XT5. My vehicle came into Uftring Weston(Peoria ,Illinois) and had an issue with the steering gear assembly. I waited eight weeks for the car and had to wait another week and a half for the car. I am picking it up tomorrow. I contacted your customer support team about possible compensation. I have talked to at least 10 different people ; with no calls returned. I have a case number assigned(9-632 6511 653). I started these calls last Wednesday and asked for Managers or higher; with no results. Thank-you for your help. My cell is 309 678 6939.
