Colleen sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
My brother was a 911 First Responder (Fireman) died of cancer - 911 related - in March. He purchased a Ford Focus less than a year ago. He has a loan on the car and I would like to buy it out but cannot afford the buyout price ($12,000). Is there any way you can help me? His car has his 911 decals and Fire Dept. He loved his car, took care of it and I cannot let it go.