Tammie sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
My coworkers and I are having issues with our service. All of us have contacted customer service numerous times and we did not get the issues resolved. Let me just add that we have been on the phone for extended periods of time every time this occurs. A couple of weeks ago we were out of service for 3 days and this time the rep rudely guestimated we would be down anywhere from 1 to 7 days after my coworker was on the phone with sprint for 30 minutes and after repeating the information to 4 different reps that she was transferred to. This is unacceptable. We use our phones for work as well and our whole office is ready to switch service providers. We have been as patient as possible and to add to the insult were offered $6 credit for not having service for days! I have been with sprint for at least 10 years and have NEVER witness such rudeness and carelessness. They have lied to us repeatedly saying anything from there were no towers in the area, even though we have all had sprint for some time, to they were waiting on parts for the tower. My coworker was so distraught speaking to the rep this morning she burst into tears. Please, please do something about these issues!