annmarie sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
My family and I recently went on a trip using Jet Blue Airlines. We pushed our baby in a stroller to the plane, boarded the plane and when we landed in Orlando the wheel was missing from the stroller. We called immediately both Orlando airport and Newark airport but no wheel. I have contacted your Jet Blue representatives Vee, Supvrs. Kathy and Mgr Juleen. All said that we have to produce a receipt for the stroller to get our money refunded. We do not have a receipt because the stroller is over 1 years old. The baby is 14 months old. We never thought we needed the receipt again. The stroller is worth $300.00. They want my daughter to purchase a new one and send them the receipt. My daughter and I are financially not able to do this. This has added much stress and emotional distress to both of us. My whole family travels with Jet Blue and never has experience such horrible customer service with them before. Three hundred dollars to a multi million dollar company should not make a customer feel so bad especially when it was your companies fault the tire was lost. I would also appreciate it if you can send my daughter the money for the stroller and we will gladly send you the receipt when the stroller is purchased. I would appreciate any help you can give me in this matter.. Thank you. Annmarie
