DIANE sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
MY HUSBAND IS EDWARD W. EMERY THAT APPLY FOR THE MORTGAGE LOAN. I HAVE A COMPLAINT ABOUT DOUGLAS BROWN IN THE MORTGAGE DEPT. HE DOESN 'T RESPECT THE CUSTOMER, DOESN'T RETURN CALLS, HUNG UP ON CUSTOMERS TALKS RUDE TO CUSTOMERS . IF HE DOESN'T KNOW HOW TO WORK WITH THE PUBLIC SO PLEASE TELL ME WHY DOES HE WORK IN THIS DEPT. WE PAID FOR A APPRAISAL AND ASK FOR A COPY, AND HE HUNG UP ON THE PHONE . PLEASE RESPOND TO THIS MESSAGE. THANK YOU
