Linda sent a message to Saun Bruce W Van – Chief Executive Officer, Citizens Bank RBS Citizens – Email Address that said:
My mother passed away and in June 2015, a statement was received indicating that she had an account with the bank at Citizen's Bank, I have followed every request made of me and I been unable to get her funds disbursed. Initially I was told take her death certificate to the White Plains, NY Office for disbursement. Although that branch is 50 miles from my home in NJ, I called for directions. I was told that they no longer disburse funds in this manner. I again called the Gratiot Avenue branch in Detroit and was told that I needed to submit a notarized letter with certain information and the the funds would be disbursed. I submitted the letter. No response. I called Gratiot Avenue and was told that I needed a certain legal form but they were unable to give me the proper name of the form. I called the surrogate court. I submitted a form to the court and the judge signed off on the disbursement of the account outlining each sibling and the % amount. I submitted the information. No response. I called Gratiot Avenue and was told first that the judge's document had not arrived. I insisted and the young lady found the letter and said that since legal information was involved, the letter had to be submitted to the Legal Department. That was February 11, 2016. No response. I called today, April 13, 2016, and was told that legal had returned the letter and they were not allowed to disburse checks by mail. No one had ever bothered to call me in New Jersey although my name and phone number appears on all letters and communications including my mothers death certificate and the form to the court verifying that the funeral home has been paid in full. Excuse given was that the person handling my information at the branch had two heart attacks and was unable to follow up because she was out of the office for 8 weeks. I sympathize with your employee, but we spoke on Monday, October OCTOBER 5, 2015 at 12:30 PM and I STILL have been unable settle my mothers account. Can ANYONE help me?