Debra sent a message to Jeff M. Fettig – Chairman and CEO of Whirlpool Corporation – Email Address that said:
My name is Debra Tesoro my husband and I have purchased Whirlpool appliances in the past, we recently bought a maytag washing machine on 1/30 we re'ved it on 2/2/16. On August 6 my machine's stainless steel tub split at the seam. I got an appointment a week later. Since then I have been getting the run around from customer service, it took them 3 weeks to decide my machine was unable to be fixed because there is no replacement parts available I was told on 9/1 my claim was going to a dept that would help me replace my washer, I was told I would get a call in 1-2 business days 4 days later I called customer service after waiting on hold for over 20 minutes I was told I was going to be transfered to the correct dept, I waited on hold for another 20 minutes then I was told Home Depot was sent an email and I should call them...I knew deep down Home Depot had not got that email. Sure enough I called the Home Depot we purchased our machine they did not have an email from maytag I was put on hold for another 20 minutes so the Home Depot person could contact maytag to begin the process to replace my defective machine. I beg you sir to please expedite THE PROCESS and help me get a replacement for my washing machine the nearest laundramat is 10 miles from my house. My grandson whom my husband and I are raising started football the week my machine broke and I have to hand wash his practice clothing daily. Ihope you can help me and I thank you for reading this email. Sincerly debtesoro
