Elizabeth sent a message to Glenn M. Renwick – Chief Executive Officer and President of Progressive Corporation – Email Address that said:
Good Afternoon Mr. Renwick,
My name is Elizabeth contacting you with an attempt to settle a matter concerning my claim. Thus far, I am very dissatisfied with the manner in which Progressive has handled my claim at this point. Initially, as well as in the past, the agents/adjusters have conducted business in a very timely and efficient manner, but as of today, I am not pleased with your service. My daughter, Brittany, had an accident with her car on May 18, 2016 about 7:45 am. As of today, her car has not been returned nor will it be completed by June 10, 2016 as promised by Hollingsworth Auto Repair.
On May 31, 2016, I was driving passed Hollingsworth and discovered that they had not begun any repairs on my daughters’ car, nor had they received the parts, or know when the parts would be coming in until the following day. Prior to that day, my daughter had not received anything calls from her adjuster updating her on the repairs on her car other than an estimate with the billing information, as well as the date of completion. After my conversation with the service repair man at Hollingsworth, he assured me that the car would be repaired by June 10, 2016 or they would make sure I would be provided with a rental.
Consequently, on June 6, 2016, Jay called my daughter to inform her that her car would not me repaired by the anticipated date and could not give her any possible dates of completion. Sir, this kind of service is unacceptable. I cannot understand why it would take the adjuster so long to make contact with us to give us a reasonable answer about our claim nor why should it take so long for the claim to be handled in a proficient manner. This is almost a four week process which is ridiculous; therefore, I am requesting that something be done about it. Thank you for your careful consideration in resolving this matter.
Elizabeth
