Jennifer sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
My name is Jennifer , i just became a new and very unhappy customer of CenturyLink. We were told a modem for dsl Internet was shipped by UPS to our new home. The problem is at the time that it supposedly was delivered, we were home. Now your company is saying that since the driver claimed he delivered it, we must be lying. Then we are told we have to call UPS to track a package we never got. Then we are told we have to pay another $100.00 for a different modem or go purchase a new modem. The customer rep supervisor JCO from Phoenix informed us that there was no one above her we could talk to. We have already wasted 2 hrs trying to just have another modem sent to us so we could have internet. My husband also works as a technical operations supervisor for a communications company and has never treated a customer like this. We were not offered any other options but to call Ups ourselves and to pay double. I find this totally rediculous and hope you will find some way to help. Please call and explain how these policies could make your customers happy. My husband's name is Tom.
