Keyatta sent a message to Kelly S. King – Chairman and Chief Executive Officer of BBT Corporation – Email Address that said:
Kelly S. King
Chairman and Chief Executive Officer
Dear Mr. King,
My name is Keyatta I have had my account with BBT for almost six years and I have never endured such careless of your employers. Your employers are not problem solvers that would go the extra mile to keep or help a customer. Basically they did not feel the need to understand my concern and they were not helpful and did not investigate my problem. I called in on Friday July 08, 2016 to discuss my concern about my checking account.
After being placed on hold for over 10 minutes a representative finally came to the phone and he was not helpful at all basically he could not answer my questions and acted if he was not interested in what I was trying to say about my account, so I asked for a manager. I was placed on hold again then he came back and stated a manager was not available to speak to me and that he was about to get off work at 6:00 pm what representative would tell his customer something like that? So finally he stated that a manager was available the manager name was Corey Barrow
I told him about my account and that I had an overdraft fee of 36.00 which brought my account to a negative $54.17 I was willing to pay the 18.17 that my account became negative of but I could not afford the $54.17. I usually refer to my mobile banking alerts when I need fast account information. My bank account had $10.21 I deposited $200.00 which left my account with a positive 17.25 after I made a payment for $192.00 the next day I received alerts about a $36.00 over draft fee then a payment of $106.42 came out of my account I was charged another 36.00 overdraft fee. I went as soon as possible to put $107.00 in my account to cover the amount. Do to the fact that the mobile bank does not update the information properly I was charged an extra over draft fee.
However, the mobile app need to be replaced if it is not working properly I believe if I had known that the funds was not available I would have not over drafted my account. I am asking for the $36.00 feed to be waved on my account. I can be reached or by email
Thank You.
Respectfully,
Keyatta
