Lucio sent a message to J. Paul Raines – Chief Executive Officer of GameStop Corporation – Email Address that said:
My name is lucio. I had purchased a used Playstation 4 and the video game the last of us. I had my house broken into shortly after. My game system was stolen. I called the customer service line and they promised that they would replace it if i provided them with the police report. I called back and they said they wouldnt honor it. I have the phone recordings anf they say they will still not honor it. I can give you the recordings apon request
